Notifications¶

Module: Notifications | Audience: All Users

Table of Contents¶

Overview
Notification Center
Notification Types
Notification Preferences
Delivery Channels
Frequency Options

Overview¶

AMS provides a multi-channel notification system to keep users informed about workflow actions, task assignments, SLA breaches, schedule activities, and system events. Notifications can be delivered via in-app, email, SMS, and push channels.

Notification Center¶

Path: Click the bell icon in the header | URL: /notifications

The notification center displays all in-app notifications sorted by most recent. Each notification shows:

Element	Description
Title	Brief notification headline
Message	Detailed notification content
Type	Category (see table below)
Timestamp	When the notification was created
Status	Unread / Read

Actions: - Click a notification to mark it as read and navigate to the related entity - Mark all as read - Filter by notification type

Notification Types¶

Type	Trigger Event
Task Assignment	An approval task is assigned to you
Task Reminder	SLA reminder for a pending approval task
Task Escalation	A task is escalated to you due to SLA breach
Task Completion	An approval task you created is completed
Workflow Approval	A workflow item you submitted is approved
Workflow Rejection	A workflow item you submitted is rejected
Workflow Completion	An entire workflow you're involved in is completed
Workflow Cancellation	A workflow is cancelled
Comment Added	A comment is added to a workflow or task you're involved in
SLA Breach	An approval task has breached its SLA
Delegation	An approval delegation is created or expired that affects you
Schedule Activity Generated	A new activity is generated from a schedule you're assigned to
Schedule Activity Due	An activity you're assigned to is approaching its due date
Schedule Activity Overdue	An activity you're assigned to is past its due date
One-Off Activity Created	A one-off activity is assigned to you
Document Download	A document download you requested is ready
Report Download	A report export you requested is ready
Report Generation Failed	A report export you requested has failed

Notification Preferences¶

Path: Sidebar → Profile → Notification Preferences | URL: /notification-preferences

Configure delivery preferences per notification type:

Setting	Description
Enabled	Turn notifications of this type on or off
Channels	Select which channels to receive notifications on (In-App, Email, SMS, Push)
Frequency	How often to receive batched notifications

Configuration Example¶

Notification Type	Enabled	Channels	Frequency
Task Assignment	Yes	In-App, Email	Immediate
Task Reminder	Yes	In-App, Email	Immediate
SLA Breach	Yes	In-App, Email, Push	Immediate
Schedule Activity Generated	Yes	In-App	Daily
Document Download	Yes	In-App	Immediate
Report Generation Failed	Yes	In-App, Email	Immediate

Delivery Channels¶

Channel	Description
In-App	Notification appears in the bell icon notification center
Email	Notification sent to the user's registered email address
SMS	Notification sent via SMS to the user's phone number
Push	Browser push notification (requires browser permission)

Note: In-App notifications are always available. Other channels depend on system configuration and user contact information.

Frequency Options¶

Frequency	Description
Immediate	Notification sent as soon as the event occurs
Hourly	Notifications batched and sent once per hour
Daily	Notifications batched and sent once per day
Weekly	Notifications batched and sent once per week

Tip: Use "Immediate" for critical notifications (task assignments, SLA breaches) and "Daily" or "Weekly" for informational notifications (activity generation, report downloads).